Shipping policy
Shipping Policy
At ComfiMove, we want your order to reach you safely and as smoothly as possible. Please read our shipping policy before placing an order.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing may take slightly longer during high-demand periods, holidays, product launches, or promotional campaigns.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
We currently ship to selected international destinations, including:
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United States
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United Kingdom
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European countries
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Australia
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Other available regions shown at checkout
If your country is available at checkout, we are able to ship to your location.
Shipping Cost
We offer free shipping on all orders, unless stated otherwise at checkout.
There are no hidden shipping fees added after purchase.
Estimated Delivery Time
Estimated delivery times vary depending on the destination country, courier service, customs processing, and local delivery conditions.
Typical delivery estimates:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–15 business days |
| Australia | 8–18 business days |
| Other international destinations | 10–20 business days |
Please note that delivery times are estimates only and are not guaranteed.
Tracking Information
Once your order ships, you may receive a tracking number by email.
Tracking updates may take 2–5 business days to appear after shipment. In some cases, tracking information may not update every day while the package is in transit between countries or carrier facilities.
Delays
Shipping delays may happen due to:
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customs inspections
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high shipping volume
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weather conditions
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local courier delays
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incorrect or incomplete shipping information
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public holidays
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international logistics disruptions
ComfiMove is not responsible for delays caused by customs, courier services, or events outside our control, but we will do our best to help you track and resolve delivery issues.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We can only update the shipping address before the order has been processed or shipped.
If an order is returned, delayed, or lost due to an incorrect address provided by the customer, we may not be able to issue a refund or replacement.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other local fees.
Any customs fees or import charges not collected at checkout are the responsibility of the customer.
ComfiMove is not responsible for delays caused by customs processing.
Lost or Missing Packages
If your tracking shows that your order was delivered but you did not receive it, please first check:
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your mailbox or parcel area
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with household members
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with neighbors
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with your local post office or courier
If you still cannot locate your package, contact us at:
We will review the case and help you with the next steps.
Order Not Received
If your order has not arrived within the estimated delivery window, please contact us with your order number and shipping details.
We will investigate the shipment and provide support where possible.
Contact Us
For shipping questions, order tracking, or delivery support, contact us at:
Please include your order number so we can assist you faster.